Legal, Boring, but Important  

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). The Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").  This Agreement covers the provision by VSG to you of our Services. If you have subscribed to VSG Broadband or phone line, a separate agreement will be sent to cover those specific terms. “VSG”, “we”, “us”, or “our” means 247 Solution Group T/A VoIP Solution Group a limited company incorporated in England and Wales registered under Number 14404815  whose registered office is at 71-75 Shelton street, London, WC2H 9JQ.

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

 Cookies are pieces of information in the form of text files that are stored on your computer. No personal information is stored in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

Our website uses cookies which help to identify you and any particular interests or preferences, making future website visits more efficient. Cookies aside, we do not automatically log or collect data. You can set your computer browser to reject cookies, but this may preclude your use of certain parts of our website.

Cookies are essential to website use, gathering information on the platform you’re using to view e.g. desktop, tablet, etc. We use this information to optimise our website for your particular platform and give you best experience. Below are some examples of how we use cookies to do this:

  • To gather information to identify your platform and record enquiries so that we may improve customer experience
  • To ensure you’re provided with the correct information during your visit
  • To collect data which enables us to improve our services based on your website usage and purchases
Categories of cookie

Cookies used by VSG can be divided into three separate categories:<br
1. Cookies essential to website function (such as those enabling you to browse the website, search, and add items to the basket)
2. Non-intrusive cookies (such as those that help to improve experience, including location or recently viewed items)
3. Google Analytics (to help record user experience and test new services)

Your consent to our use of cookies

There is a notice on our website which tells you that we use cookies and links to this policy, demonstrating how we use cookies and how you can change those you choose to accept.

By clicking ‘agree and continue’, you are consenting to those cookie settings and, until you change your settings, will remain bound by them.

As we have notified you about the cookies we use, by using our website without making changes to your cookie settings denotes consent to these settings. In addition, if you change the setting using your browser setting, you are consenting to us using those cookies you have not disabled.

How to manage and reject cookies

If you choose not to allow cookies in your browser settings, you should visit for details on how to implement changes to your settings.

Furthermore, if you wish to opt out of being tracked by Google Analytics across all websites, visit

Our cookies are aimed at improving user experience on the website, and means that, by blocking certain cookies, you may experience a deterioration in the service you receive.

 At VGS, we take data protection seriously and safeguarding the privacy of visitors to our website is important to us. This policy details the basis for which any personal information we collect from you will be processed and used. It also describes how we use cookies and how you can manage them.

When we refer to “VSG”, “we”, “us”, or “our” means 247 Solution Group Limited a limited company incorporated in England and Wales registered under Number 14404815 whose registered office is at 71-75 Shelton Street, London, WC2H9JQ.

Any links from our website to other websites are provided for your convenience and do not represent an endorsement of the content or the provider. By following any of these links, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

VSG complies with guidance under the Data Protection Act 1998.

Information we may collect from you

By registering for any of the products and services we provide, or by using our website, you are confirming that you accept and understand that your personal information may be used in the manner described below.

We may collect and process the following data about you:

  • Information that you provide by filling in website forms. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material, or requesting further products and services. We may also ask you for information when you report a problem with our website.
  • If you contact us (including by phone or email), we may keep a record of the correspondence.
  • Your name, address, telephone numbers, email address, and other information you supply to us.
  • We may ask you to complete surveys for research purposes.
  • Details of transactions you carry out on our website and the fulfilment of those transactions.
  • Detail of your visits to our website including – but not limited to – traffic data, location data, weblogs and other communication data, whether this is for our billing purposes or otherwise.
Using the information

Information we hold about you may be used in the following ways:

  • To ensure that the content on our website is presented in the most effective manner for you and your computer.
  • To provide you with information, products or services that you request from us or which we feel may be of interest, where you have consented to be contacted
  • To audit the usage of our website.
  • To carry out our obligations to you arising from any contract entered.
  • For training purposes, quality assurance or to record details about any products or service you order from us.
  • To meet legal and regulatory requirements.
  • To enable you to participate in the interactive feature of our services.
  • To notify you about product and service changes.

Unless prescribed by law, we will retain personal information for no longer than is necessary for the purposes for which the information was collected or for which it is to be further processed by us.

What Information We Collect or Process for our Sipdesk Mobile App

VSG processes and in certain situations collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, VSG does so in a reasonable and lawful manner.
The types of information and the purposes for which VSG collects or processes personal information may include:
Indirect End User Phone Contact Information (Personal Identifiable Information)
VSG acts as a data processor with regard to indirect end user personal identifiable information and our Clients act as the data controller of such data. In the course of VSG processing and protection of such data, all use will be in conformity with the data controller’s instructions.
Specifically, only when enabled via system permission on Sipdesk Mobile Android and Sipdesk Mobile iOS, VSG shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through the API. VSG does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; VSG stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and VSG does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.
Sipdesk Mobile Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.

Disclosure of information

We reserve the right to disclose your personal information to any member of the SG group of companies. We may disclose your personal information to third parties if we are under duty to comply with any legal or regulatory obligation, or to enforce or apply our terms and condition and other agreements; or to protect the rights, property, or safety of others. This includes the exchange of information for the purposes of fraud protection and credit risk reduction.

To provide you with products and services, we may be required to pass information to service partners based outside the European Economic Area (EEA). Doing so does not diminish your rights. We take all necessary steps to ensure any personal details transferred outside the EEA will be treated in accordance with this policy.

IP addresses

We may collect information about your computer, such as your IP address, operating system, and browser type. This is statistical data about user browsing actions and patterns, and does not identify an individual.

Your Rights and Contacting us

Your rights and contacting us

You have the right to access the personal information we hold about you (a small administrative fee may be incurred). To have inaccurate information corrected, or to request we stop using details for marketing purposes, requests should be submitted in writing to VoIP Solution Group, 71-75 Shelton Street, London WC2H9JQ.